About Brightspace

Learn about Brightspace

D2L Brightspace is the learning management system for Jamestown Community College’s courses. If you have questions about Brightspace, you’ve come to the right place for help! Find links to attend a training, get live help via Zoom, and watch videos that will help you use Brightspace.

Log into Brightspace

  1. Go to sunyjcc.edu/myjcc
  2. Select Brightspace
  3. Type in your full JCC student email address as your username
  4. Type in the password for your JCC email account | Forgot your password?
  5. You will need to set up multi-factor authentication:
    1. Set up an authenticator app as a verification method (Microsoft Support)
    2. Set up a mobile device as a verification method (Microsoft Support)
    3. Set up a landline as a verification method (Microsoft Support) (you will only be able to access Brightspace when you are near that phone)

JCC's Microsoft multi-factor authentication (MFA) system is used to log in to many of JCC’s information technology systems, such as Brightspace and Degree Works. You can use the Microsoft Authenticator on your smartphone, text message verification, or phone call verification.

Microsoft Authenticator installation:

  1. Download and install the Microsoft Authenticator app on your smartphone from the Google Play Store or Apple App Store
  2. Open the app and select either Decline or Agree on the "Microsoft needs basic app data" screen
  3. Select Add work or school account
  4. Enter your JCC email address (if you have one with @mail.sunyjcc.edu, use it) and select Next
  5. Enter your JCC password and select Sign in
  6. Select I can’t use my Microsoft Authenticator app right now
  7. Select Text +X XXXXXXXXX - six-digit code will be sent to your phone via a text message
  8. Enter the code that was texted to your phone and select Verify
  9. Select Finish

Using multi-factor authentication:

  1. From time to time, when you log in to a JCC information system from any device, you will be prompted to approve your sign-in request through your Microsoft Authenticator app.
  2. Select the push notification and select Approve.
  3. You will be authenticated, and your login will be completed.

More information:

SUNY Help Desk

For help with Brightspace problems and course navigation, contact the SUNY Online Support Services Help Desk:

  • 844.673.6786 (toll-free within the United States)
  • 518.320.1300 (direct)
  • Press option 1 to reach the Help Desk

Help Desk hours:

  • Monday-Friday: 7 a.m.-midnight
  • Saturday: 10 a.m.-6 p.m.
  • Sunday: 10 a.m.-9 p.m.

Live training & support

Video tutorials

Check out the video tutorials on Brightspace’s YouTube channel: