Get Help: JCC & Community Resources

On-campus & virtual resources

The Counseling and Career Center at Jamestown Community College helps students with academic, transfer, and personal counseling, as well as referrals to community services.

The JCC food pantry is open to any student in need. Services are private, confidential, and free.

Blue Light services are available on campus by picking up a Blue Light phone (Emergency Resources on campus maps).

The Counseling and Career Center is prepared to assist students who are in crisis.

Counseling and Career Center: Monday-Friday, 9 a.m.-5 p.m.

  • Jamestown Campus: 716.338.1007 (COCE, 1st floor)
  • Cattaraugus County Campus: 716.376.7559 (COLL, 1st floor)
  • North County Center: 716.363.6500 (Main Building, 2nd floor)

If a counselor is unavailable, other options include:

Health Center: Monday-Friday, 8:30 a.m.-4:30 p.m.

  • Jamestown Campus: 716.338.1077
  • Cattaraugus County Campus: 716.376.7569

Campus Safety: Barry Swanson, Coordinator of Campus Safety and Security: 716.338.1015

Resources outside of JCC:

Crisis lines:

  • Chautauqua County mobile crisis team: 800.724.0461
  • Cattaraugus County crisis hotline: 800.339.5209
  • National suicide prevention lifeline: 800.273.TALK (8255)
  • SUNY crisis text line: TEXT “Got5U” to 741741
  • Veterans crisis line: 800.273.8255, press 1

Emergency: 911 or use a blue light phone on campus (Emergency Resources on campus maps)


  • UPMC Chautauqua Hospital (WCA) emergency care: 716.664.8120
  • Olean General Hospital crisis hotline: 1.800.339.5209
  • Brooks Memorial Hospital emergency care: 716.366.1111

Police departments (non-emergency):     

  • Jamestown Police Department: 716.483.7536
  • Olean Police Department: 716.376.5678
  • New York State Police/Chautauqua County Sheriff's Office Dispatch: 716.753.4232

Victim advocacy and domestic violence:     

  • Salvation Army Domestic Violence Rape Crisis Program: 1.800.252.8748 (24 hour crisis hotline)
  • Cattaraugus Community Action: 1.888.945.3970 (24 hour crisis hotline)
  • Southern Tier Health Care System - SAFE Program: 716.372.0614

The Counseling and Career Center has partnered with local community agencies, who have office hours in the Counseling and Career Center on the Jamestown Campus. All students have virtual access, regardless of location or on-campus/online course delivery.

Chautauqua County Mental Hygiene (CCMH): plans, develops, and provides accessible, comprehensive, integrated, outcome-based mental hygiene services. This service includes connection to psychiatry for medication management.

Health Community Alliance: provides answers to questions and assists in the enrollment process using the New York State of Health Marketplace.

  • Organization contact: Ashley Randolph, navigator | | 716.525.0908

Salvation Army Anew Center: provides comprehensive services to domestic violence and sexual assault victims including crisis intervention, hotline, emergency shelter for domestic violence victims, prevention education, advocacy for law enforcement, and court and hospital emergency room calls for rape/sexual assault victims.

  • Organization contact: Linda Cecchetti, Prevention Education team leader | | 716.640.7743

myStrength: myStrength helps you assess your physical and mental needs and provides suggestions such as how to reduce stress, control anxiety, improve sleep, and overcome challenges of college life. Sign up for your free account at and select Sign Up (access code: JCCJayhawks).

NY Project Hope: NY Project Hope offers a helpline, educational resources, and referrals to help you cope with changes caused by COVID-19.

ThrivingCampus: ThrivingCampus helps you access off-campus mental healthcare, including telehealth options.

Free nationwide resources and referrals: 211

Community mental health services

Community medical assistance

Community food pantries

Under regular SNAP eligibility requirements, students enrolled at least half-time in an institution of higher education are typically ineligible for SNAP benefits unless they meet certain specific exemptions. The Consolidated Appropriations Act 2021 temporarily expands SNAP eligibility to include students who either:

  • Are eligible to participate in state or federally financed work-study during the regular academic year, as determined by the institution of higher education; or
  • Have an expected family contribution (EFC) of $0 in the current academic year. This includes students who are eligible for a maximum Pell Grant.

Beginning January 16, 2021, students who meet one of the two criteria outlined above may receive SNAP benefits if they meet all other financial and non-financial SNAP eligibility criteria. The new, temporary exemptions will be in effect until 30 days after the COVID-19 public health emergency is lifted.

You can also reach out to a local contact for SNAP Information:

Alana Meyers, NOEP Coordinator for Chautauqua County

Nutrition Outreach & Education Program, Cattaraugus Community Action, Inc.

  • Cell: 716.244.7337
  • Office: 716.945.1041 ext.801
  • Toll Free: 877.686.9202

Community housing & transportation

Community family care

Community job readiness

Additional resources