Personal Support

Holistic personal support

College can be overwhelming. At Jamestown Community College, our counselors provide holistic personal support to help students overcome barriers to their success. JCC counselors are trained to assist you in identifying, understanding, and developing skills to address your personal problems.

We can help you:

  • Improve your self-confidence, assertiveness, and self-esteem
  • Cope more effectively with stress
  • Develop stronger relationships with faculty, peers, family
  • Overcome procrastination or other self-defeating habits and behaviors   

If a student presents with anxiety, depression, PTSD, or other mental health issues, we connect the student with our partnership and community resources. We believe that being able to access the numerous community resources available will serve you both while you are at JCC and for life.

Hillside Suites residents can access counseling support in Hillside Suites North! Meet Morgan Franchina, your JCC counselor:

My name is Morgan Franchina, and I am a counselor here on the Jamestown Campus. Each semester, the Counseling and Career Center is offering evening student support hours every other Tuesday from 5-7 p.m. in residence hall North. I will be available for any of your academic, career, transfer, or personal counseling needs during this time. You can find me in the RD office of North during these hours, and you can walk in or make an appointment with me.

Come on by and say hello, and don’t be afraid to take advantage of Counseling and Career Center services available in the evening. If you live in a residence hall other than North, we can make an appointment via phone, Zoom, or in-person in North.

You can email me through my contact form, and call me at 716.338.1065. You can reach me during the week 9 a.m.-5 p.m., as well as the scheduled Tuesday 5-7 p.m. evening hours in the dorms.

The Counseling and Career Center is prepared to assist students who are in crisis.

Counseling and Career Center: Monday-Friday, 9 a.m.-5 p.m.

  • Jamestown Campus: 716.338.1007 (COCE, 1st floor)
  • Cattaraugus County Campus: 716.376.7559 (COLL, 1st floor)
  • North County Center: 716.363.6500 (Main Building, 2nd floor)

If a counselor is unavailable, other options include:

Health Center: Monday-Friday, 8:30 a.m.-4:30 p.m.

  • Jamestown Campus: 716.338.1077
  • Cattaraugus County Campus: 716.376.7569

Campus Safety: Barry Swanson, Coordinator of Campus Safety and Security: 716.338.1015

Resources outside of JCC:

Crisis lines:

  • Chautauqua County mobile crisis team: 800.724.0461
  • Cattaraugus County crisis hotline: 800.339.5209
  • National suicide prevention lifeline: 800.273.TALK (8255)
  • SUNY crisis text line: TEXT “Got5U” to 741741
  • Veterans crisis line: 800.273.8255, press 1

Emergency: 911 or use a blue light phone on campus (Emergency Resources on campus maps)


  • UPMC Chautauqua Hospital (WCA) emergency care: 716.664.8120
  • Olean General Hospital crisis hotline: 1.800.339.5209
  • Brooks Memorial Hospital emergency care: 716.366.1111

Police departments (non-emergency):     

  • Jamestown Police Department: 716.483.7536
  • Olean Police Department: 716.376.5678
  • New York State Police/Chautauqua County Sheriff's Office Dispatch: 716.753.4232

Victim advocacy and domestic violence:     

  • Salvation Army Domestic Violence Rape Crisis Program: 1.800.252.8748 (24 hour crisis hotline)
  • Cattaraugus Community Action: 1.888.945.3970 (24 hour crisis hotline)
  • Southern Tier Health Care System - SAFE Program: 716.372.0614

The Counseling and Career Center has partnered with local community agencies, who have office hours in the Counseling and Career Center on the Jamestown Campus. All students have virtual access, regardless of location or on-campus/online course delivery.

Chautauqua County Mental Hygiene (CCMH): plans, develops, and provides accessible, comprehensive, integrated, outcome-based mental hygiene services. This service includes connection to psychiatry for medication management.

Health Community Alliance: provides answers to questions and assists in the enrollment process using the New York State of Health Marketplace.

  • Organization contact: Ashley Randolph, navigator | | 716.525.0908

Salvation Army Anew Center: provides comprehensive services to domestic violence and sexual assault victims including crisis intervention, hotline, emergency shelter for domestic violence victims, prevention education, advocacy for law enforcement, and court and hospital emergency room calls for rape/sexual assault victims.

  • Organization contact: Linda Cecchetti, Prevention Education team leader | | 716.640.7743

myStrength: myStrength helps you assess your physical and mental needs and provides suggestions such as how to reduce stress, control anxiety, improve sleep, and overcome challenges of college life. Sign up for your free account at and select Sign Up (access code: JCCJayhawks).

NY Project Hope: NY Project Hope offers a helpline, educational resources, and referrals to help you cope with changes caused by COVID-19.

ThrivingCampus: ThrivingCampus helps you access off-campus mental healthcare, including telehealth options.

Free nationwide resources and referrals: 211