Online Learning Support

Get support for your online course

Whether you’re taking your courses on campus or online, we are here to help you with academic and technical support.

Advising for online students

If you are completing your degree at JCC, you should have applied to JCC and declared your major. If you have not done that already, you can apply online and be assigned an advisor.

The following advisors are also available for students interested in online learning:

If you are not sure which program is right for you, contact the Counseling and Career Center at 716.338.1007.

If you are not working toward a degree at JCC but would like to take a course, you do not need to talk with an advisor, but you do need to meet any course prerequisites listed in the course description.

If you need academic assistance, you should first contact your instructor.

Training for students on how to use the Blackboard learning management system is available online through the OPEN SUNY Student Orientation. The Open SUNY Student Orientation provides information on the navigation and functionality of online courses offered through Blackboard.

You can access the Open SUNY Student Orientation by logging into Blackboard and clicking on the link found in the Student Resources area.

To contact the instructor for your online course, log into Blackboard, click on the link to the course, then compose a new message in the Blackboard mail system.