JCC will conduct three workplace-related programs during June and July.
The online Google Information Technology Support Professional program, which provides a professional certificate of completion, meets June 15-September 4. The $1,199 course fee includes access to course materials, interaction with an instructor, and assessments.
Individuals interested in determining if they are eligible for training support funds should contact Chautauqua Works at 877.424.9031 (Chautauqua County residents) or Cattaraugus-Allegany Workforce Development Board, Inc. at 716.806.0060 (Cattaraugus and Allegany county residents).
The Google IT Support Professional certificate is a “Grow with Google” initiative designed to help the current and future workforce access the best of Google’s training and tools. Google has partnered with Jobs For The Future, a national education and workforce non-profit organization, and the State University of New York to provide the training.
Google hosts content for the certificate program on the Coursera online learning platform. The program prepares people for entry level IT support jobs. The program, which has no formal prerequisites, consists of five required online courses and interactive sessions focused on troubleshooting, customer service, networking, operating systems, system administration, and security.
To register, visit https://www.sunyjcc.edu/workforcereadiness/categories/21/courses#google-it-online-certification.
Introduction to Operational Excellence, a Zoom interactive course that meets from 9-11 a.m. on June 23, 25, 30 and July 2, addresses the operational changes prompted by the COVID-19 pandemic.
The registration fee is $149 per person. Registrations must be received before noon on June 22. To register, visit www.sunyjcc.edu/workforcereadiness.
Participants will also examine how to measure and establish performance metrics, define value from the perspective of the customer, create a stable and capable delivery system, and identify initiatives that could achieve a 20-25% productivity improvement with the current workforce.
Creating and Sustaining a Quality Culture with Accountability, which provides participants with an understanding of how to create and sustain a “zero defects” culture, meets from 9-11 a.m. on July 14, 16, 21, and 23 as a Zoom interactive course. To register for the $149 per person course, visit www.sunyjcc.edu/workforcereadiness.
Participants will learn how quality can be achieved through the development of quality processes with a toolset to collect data and provide a closed-loop feedback mechanism. The course will define the conditions necessary to achieve predictive quality rather than inspection-based quality. Participants will learn how to build accountability into a process to establish the correct behaviors to support a zero defects mentality.