Operational Excellence

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Introduction to Operational Excellence

Creating and Sustaining a Quality Culture with Accountability Online

The focus of this course is to give participants an understanding of how to create and sustain a ‘Zero Defects’ culture. Participants will gain an understanding of how quality can be achieved thru the development of processes, which are defined, tested and managed by designing quality into the process, along with a toolset to collect data and provide a closed-loop feedback mechanism. The course will define the necessary conditions to create a quality culture to achieve a predictive quality system versus traditional inspection-based quality. Participants will learn how to build accountability into a process to establish the correct behaviors to support a zero defects mentality.


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