Resources for Working Remotely

Distance learning in light of COVID-19

Jamestown Community College is facing a challenging time. We appreciate the way you have stepped up as JCC faculty and staff to make this transition to digital instruction and operation possible. In a time when so many things are rapidly changing around us, it is encouraging to see how quickly the JCC community has come together to evolve and adapt to these new circumstances. Thank you for your patience.

Getting help

Should you need assistance, please EMAIL JCCHelpdesk@mail.sunyjcc.edu. An email will create a service request that can be seen by multiple technicians. It is your fastest way to get help. Only one person can answer the phone so you may have to wait. If you do call, leave a message with your phone number.

Visit Faculty and Staff Resources to find:

  • Access to your accounts
  • Campus and academic resources
  • Professional tools
  • Employment information

Access Google Drive:

  • All JCC employees have a Google account/email that is accessible through JCC Faculty and Staff Resources.
  • Sign into your account using the same login information you use when logging into your desktop.
  • Google Drive Essential Training (1h 21m) is a LinkedIn Learning course to help you use Google Drive.

Access LinkedIn Learning:

Other resources:

You can access your JCC generic email accounts off campus:

Update your signature block to indicate your status and the appropriate means for contacting you:

Set up an out-of-office reply. Suggested script: “During this unprecedented coronavirus season, I am working remotely. I will respond to your message and appreciate your patience during this time. Please stay safe and healthy.”

Voicemail message:

  • Record an alternate greeting on your office phone. Suggested script: “Hi. This is __________. In light of the COVID-19 situation, I am currently working remotely. Please leave me a message [indicate your telephone number and e-mail address]. I will respond to your message as soon as I can.”

Directions for changing your voicemail greeting from off site:

  • Dial: 716.338.1490
  • Press (*) asterisk
  • Input your ID (your ID is your extension)
  • Enter your password
  • If you don’t know your password, email JCCHelpdesk@mail.sunyjcc.edu and ask for a password resent on the Unity Voicemail system

Consider forwarding your office phone extension directly to your voice mail. The message will then go into your email. Callers will not have to wait for the call to ring through to voice mail.

To forward your phone to another number, email JCCHelpdesk@mail.sunyjcc.edu. Include in the email:

  • Your name
  • Your phone extension
  • The phone number to which you want to forward your phone. Please include the area code.
  • Note: Once a phone is forwarded, voicemail messages will ONLY go to the new phone number. You will NOT see any messages in your Outlook email. For this reason, you may want not want to forward your phone.

How to block Caller ID per call (AT&T, Sprint, T Mobile, Verizon):

  • Enter *67.
  • Enter the number you wish to call (including area code).
  • Tap Call. The words "Private," "Anonymous," or some other indicator will appear on the recipient's phone instead of your mobile number.
  • You've successfully blocked Caller ID for a specific call.
  • Note: Calls to 800 numbers and 911 won't use Caller ID Blocking.

All employees approved to work from home have now received instructions on how to connect via “Remote Desktop” to their JCC computer through a VPN.

When logging out of your remote desktop connection, make sure that you DO NOT shut down the connection. If you shut your computer down remotely, you will be unable to log back in until someone physically goes to your office and restarts your computer.

We encourage everyone to move to electronic documents. If you have a personal printer, you can print a document while you are remoting into your JCC desktop:

If you have problems setting this up or are in need of equipment, please email JCCHelpDesk@mail.sunyjcc.edu.

  • Schedule regular interaction between the employee and direct supervisor, through either email, phone, or other technology (Zoom).
  • Return calls and emails in a timely manner.
  • No employee working remotely is allowed to conduct face-to-face, college-related business at the remote workplace and shall not meet with students or minors at the remote workplace.
  • Do not save student and other protected data on your home computer.
  • Ensure the protection of proprietary college and student/employee information accessible from their home office. Do not leave protected information where others can access it.
  • Remote employees are expected to treat the day as a normal workday and conduct themselves as if working onsite. That means being available during your normal working hours.
  • Working remotely introduces potential cyber security risks. Be on alert for cyber-attacks while you are working from home. For example: NEVER click on links from an external source unless you a certain you know the source. NEVER give your password or other account information to someone.

Learning Zoom is a LinkedIn Learning course to help you use Zoom.

Sign up for a free Zoom account at: New to Working from Home? Here Are Some Tips to Help You Meet Like a Pro

Guidelines:

  • Mute your microphone unless you are actively talking.
  • Mute or disable video if not absolutely needed (bandwidth reduction).
  • Assume you are always on camera and that you are always audible.
  • Be careful not to talk over others. Politely wait your turn and if you are talking for more than a minute at a stretch, pause to let others ask questions or seek clarification.
  • Avoid tapping pencils, moving papers, rattling ice, setting coffee cups down, tapping on keyboards, and other seemingly innocuous sounds. They are unbelievably loud and annoying to others on the call.
  • If conducting a video teleconference, warn your family members not to wander through; some home-attire may not be safe for work.
  • Make notes on what you want to say before the conference starts. Take notes on "action items" during the conference whenever you are asked to work on something.
  • Find an area where you will have minimal distractions
    • A home office is ideal. Make sure your family knows when you're "at work" and not available.
    • If you don't have a home office, find an area off the beaten path.
    • Think out of the box. A laptop and chair in the basement or garage may be the quietest spot.
    • Set a schedule. Get up at a regular time; take lunch at a regular time; wrap up when the workday is complete and your tasks are finished.
  • Don't sit in one position for more than 30 minutes. Stand up and stretch or walk.
  • Let your counterparts and colleagues know when you are "leaving" for lunch AND when you’re back.
  • You have several means of communicating (email, text, phone, etc.). Check them regularly.