Total Senior Care

Under supervision and in accordance with all applicable federal, state and local laws/regulations and Total Senior Care policies, procedures and guidelines, this position:


1.            Provides program information and follow up to telephone or walk-in

inquiries and sources of


2.            Conducts tours of the facility and group and individual presentations of

program benefits and services exhibiting professionalism and exceptional customer service.

3.            Coordinates and case manages all aspects of the intake and enrollment

process, compliant with CMS PACE and NYS managed long term care guidelines, including clinical eligibility assessment and full IDT intake assessments.

4.            Complies with all marketing guidelines related to managed care as set

forth by federal, state and agency guidelines and prohibited marketing practices.

5.            Assists prospective participants and caregivers with applications and

documentation needed to facilitate financial eligibility.

6.            Completes intake and enrollment documentation timely and accurate, and

maintains records related to participant referral and enrollment in accordance with the program policy and applicable regulations.

7.            Serves as liaison to referral sources ensuring relationships are fostered,

advanced and cultivated to support census/enrollment development.

8.            Participates in quality improvement programs/review systems related to

enrollment and intake activities.

9.            Prepares assigned reports.

10.          Treats all people with dignity and respect following privacy and

participant rights policies and procedures.

11.          Adheres to and reflects organizational values in daily work.

12.          Serves on agency committees as may be assigned.

13.          Maintains an obligation to report wrongdoing/violation of agency

policies, applicable federal, state, and local laws, and rules and regulations pertaining to agency operations, to immediate supervisor or identified compliance officer.

14.          Completes all mandatory inservice education programs and completes any

other additional inservice hours that are minimally required for the position.

The above examples of work may not be a complete statement of all assignments that may be inherent to the position.  Other duties may be assigned as deemed necessary and appropriate by the Program Director and/or President/CEO.



1.            Associate’s Degree from an accredited college and/or institution in

health care

administration, health-related or human services field or business administration/

   management, or licensed practical nursing.

2.            Two (2) years of career experience with enrollment and intake provisions


   eligibility standards and requirements for health and/or human support services is


3.            One year career and/or volunteer experience with the care of the frail


4.            Effective oral and written communications required.

5.            Able to meet the transportation requirements and needs applicable to the


duties, functions and responsibilities.

6.   Use of telephone and telecommunications systems; availability by phone.

7.   Acceptable driver’s license and automobile available for use with

current insurance.

Work Site Location: 
Olean, NY
Job Status: 
Shift Type: 
Part time
Work Schedule: 
M-F 8:30a-3:30p
Contact Person: 
Human Resources

519 N Union Street

Olean, NY 14760

Fax Number: 
Application Instructions: 

Email cover letter and resume to or call Human Resources 716-372-2106.

Phone Number: 
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