Services & Accommodations

Placement testing

If you have a disability and require special testing accommodations (extra time, distraction-reduced setting, audio version, etc.) contact Accessibility Services for an individualized testing session.

Read more about the placement test.

Assistive technology

The college has specialized software and assistive devices available for student use. Students needing to use the technology should contact Accessibility Services for availability and/or installation.

Assistive Technology Options
  • Text to Speech software: Kurzweil 3000 and Read & Write Gold: Reads and highlights typed or scanned materials and web content
  • Speech to Text software: Dragon Naturally Speaking, Siri: Students can dictate documents
  • Alternate format textbooks: audio, PDF, and other digital forms
  • Digital Recorders and SmartPens: For taking lecture notes
  • CCTV: Enlarges text and objects put under camera
  • Personal FM System: Allows amplified direct transmission between instructor and hearing-impaired student 

Textbooks in alternate format

Students with a documented print disability may be eligible to receive textbooks in alternate formats. Eligibility for this accommodation is determined on a case-by-case basis, based on review of appropriate documentation. To request textbooks in alternate formats, students should contact the coordinator of Accessibility Services.

Four to six weeks notice is required to obtain textbooks in alternate formats. A delay in requesting accommodations may result in a delay in accommodations provided. Every effort will be made to meet late requests. 

Accessibility Services makes every effort to obtain textbooks in the format requested by the student. Alternative formats are considered based on availability, and timeliness of delivery.

Available formats
  • Digital talking books from Learning Ally
  • Electronic text from the publisher (Word or PDF)
  • Electronic text, scanned and created by Accessibility Services
How to request textbooks in alternate formats
  1. Provide Accessibility Services with textbook information including:
    • Complete title of text
    • Author(s)
    • Edition and/or Copyright Year
    • ISBN
    • Course Name, Section (CRN), and Instructor
  2. Students must purchase the book(s) and provide Accessibility Services with proof of purchase before receiving materials.
  3. Students must read and sign Agreement on the Use of Recorded, Electronic, Braille or Other Alternatively Formatted Course Materials.
Textbooks in audio format

JCC is an institutional member of Learning Ally. Students may receive textbooks through Accessibility Services using the institutional account. Students who are individual members should continue to obtain their textbooks through Learning Ally. If certain textbooks are not available through Learning Ally, Accessibility Services can assist with obtaining an electronic version of the text from the publisher.

Students are encouraged to become individual members of Learning Ally in order to obtain the benefits of audio books throughout their lives.

Service and assistance animal guidance

JCC is welcoming of individuals with disabilities who use service or assistance animals because of a disability.  In regard to permitting service and assistance animals, JCC complies with state and federal laws regarding individuals with disabilities. [1] [2] [3] The college does not generally permit animals in campus buildings except as this guidance accommodates. [4]

[1] Department of Justice Guidance on Service Animals
[2] The ADA Amendments Act
[3] HUD memo on service and assistance animals in housing
[4] Unless the animal is present for the purpose of academic instruction, JCC services, or JCC-hosted programs.

Service animals

Only dogs and miniature horses may be service animals. A service animal is an animal that has been trained to perform specific work or tasks for a person with a disability. [5] The mere provision of emotional support by the animal’s presence does not make an animal a service animal. Common service animal training might include guiding people who are blind or deaf, notifying a person of an imminent seizure, intentionally pawing or nuzzling a person with Post Traumatic Stress Disorder to calm anxiety, reminding a person to take medication, or intentionally applying calming pressure to a person prone to anxiety or panic attacks.

Service animals are permitted everywhere on campus that the animal may reasonably accompany a person with a disability. This includes classrooms, offices, residence halls, lounges, and common areas. The college may on a case-by-case basis exclude the animal from laboratories or other areas where the presence of the animal may cause an unavoidable hazard, health risk, or where the animal’s presence would fundamentally interfere with the service or instruction provided.

When it is not obvious what service an animal provides, or when there is a reasonable basis to conclude that the animal might not be a service animal, staff may make limited inquiries. Staff may ask only two questions: 1) is the dog a service animal required because of a disability, and 2) what work or task has the dog been trained to perform.

JCC does not require individuals with service animals to receive permission to have their animal with them on campus, nor is there pre-clearance requirement for the presence of the animal on campus. However, pursuant to the two-part inquiry above, reasonable documentation and/or demonstration of the animal’s training may be requested. 

The college will not charge a surcharge for deposit for having a service animal in campus housing, but reserves the ability to make appropriate assessments of charges to the owner for any damage or cleaning costs for which the animal is responsible. Students with service animals shall never be segregated from the general population of students or campus visitors.

[5] Including a physical, sensory, psychiatric, intellectual, cognitive, medical, or other mental disability.

Assistance animals

Assistance animals are not service animals. [6] Assistance animals provide emotional support that alleviates the symptoms or effects of a person’s disability, but might not be specifically trained to perform any task or function, or otherwise meet the limited definition of a service animal.

JCC permits assistance animals only within residential facilities and outdoors, and not within other campus buildings. An individual may keep an assistance animal in a residence hall if 1) the individual has a disability, 2) the animal is necessary to permit that individual to use and find comfort in their residential space, and 3) if there is an actual relationship between the disability and the assistance or emotional support that the animal provides to the person. 

Assistance animals are considered an accommodation, and all accommodation requests for the possession of assistance animals should be made through the office of Accessibility Services. Certain wild animals or animals prone to community health or safety risk, which cannot perform the role of assistance animal in a reasonable manner, may not be permitted.

[6] Assistance animals are also sometime called comfort animals, therapy animals, or emotional support animals.

Responsibilities of the owner

Service dogs [7] or other animals must be kept near the person with a disability and are not permitted to run free.

The animal must be compliant with applicable vaccination laws. Students, faculty, and staff who intend, in conformance to this policy, to have an animal with them in campus buildings on a regular basis shall submit to the Office of Accessibility Services a copy of the animal’s vaccination history from a veterinarian or other authorized person to verify compliance with local ordinances.

Students intending on having an animal in campus housing must provide Accessibility Services with an up-to-date vaccination record for the animal, and must provide notice of this intent prior to the housing application deadline for the applicable semester so that appropriate planning and arrangements can be made, and so that proper notice can be provided to potential roommates and suitemates.

The animal must be clearly labeled as a service animal or assistance animal and restrained with a harness, leash, or tether of some kind unless the nature of the disability and the animal’s training precludes such physical restriction.

If this is the case, the animal must be reliably controlled by voice or a substitute method of restriction. The animal’s excrement or other refuse must be disposed of by the owner in a prompt and hygienic manner.

Owners are expected to control the volume of their animal and quell any unreasonable loudness or excitableness.

Animals may not under any circumstances be permitted to jump on, lick, nudge, growl at, or otherwise engage another member of the campus community.

Animals must be properly cared for, fed, and maintained in reasonable health with due diligence. JCC personnel will not be responsible for cleaning up after an animal, feeding an animal, or watching the animal for any amount of time under any circumstance.

[7] And/or miniature horses.


JCC may ask an individual to remove an animal from a campus building or property if:

  • The animal is disruptive to instruction, services, or the use of facilities
  • The animal poses a health or safety risk or a direct threat
  • The animal does not have acceptable hygiene or is not housebroken
  • The animal is not kept under control
  • The animal is no longer performing a role of disability related service or assistance
  • The presence of the animal would fundamentally alter the nature of a program or activity
  • The animal’s owner does not clean up after the animal
  • JCC reasonably concludes that the animal is not a service or assistance animal
  • The owner does not comply with any other element of this policy [8]

[8] Students who feel that they have been asked to remove their animal arbitrarily or otherwise feel this policy has been enforced against them unfairly may file a grievance with the JCC Coordinator of Accessibility Services.

Related services for students

The Learning Center/Academic Support Center

The Learning Center at the Jamestown and Cattaraugus County campuses, and the Academic Support Center at the North County Extension Center offer free tutoring and networked open computer labs. The Centers provide accommodated testing during their posted testing hours. Assistive technology is available at each site.

Counseling and Career Center

The Counseling and Career Center on each campus provides personal and career counseling, and academic advisement.

Health Centers

The Health Centers on the Jamestown and Cattaraugus County campuses provide services ranging from clinical evaluation and treatment to wellness information. Confidential services are provided by registered professional nurses.  

Elevator use and temporary handicapped parking

Elevator use

Elevator use is not restricted to those with disabilities.

If you are mobility-impaired and the elevator is out of service, the college will try to contact you and arrange for your classes to be moved to ground level, or to another accessible location, temporarily. If we have not notified you, please call your instructor, the division administrative assistant, Accessibility Services, or Buildings and Grounds to arrange an accessible temporary alternative.

Temporary handicapped parking

Temporary handicapped parking permits are available through the Accessibility Services office. Please provide documentation of temporary impairment and license plate number of vehicle.

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