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Workforce and Career Development

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Professional Development

Operational Excellence Workshop

This workshop focuses on achieving breakthrough results via creating an alignment through an organization that concentrates on the significant needs of the customer and satisfies those needs better than competitors. Learn the necessary conditions to create a high performing organization, the roles of leadership and customer focus, measuring and establishing metrics, creating a stable and capable delivery system, identifying improvement initiatives and achieving a 20-25% improvement with the current workforce via engaging and producing a continuous improvement culture. Price includes lunch.

Rainmaking Boot Camp
Based on extensive research, Rainmaker U was developed by professionals for professionals who are committed to improving their revenue stream. It was designed for salespersons, as well as professionals who sell (attorneys, engineers, accountants, architects, etc.). Session 1 covers "Breaking Through Your Comfort Zone" and "Time Management." Session 2 includes "Bonding and Building Rapport" and DISC Personality Profile. Session 3 includes "Creating Your Value Proposition" and "Introduction to Systematic Selling Process."
Residential Plumbing, Module 1

Students will have the opportunity to learn the basic theory and hands-on skills to gain the basic foundational knowledge of residential plumbing. The successful completion of Residential Plumbing module I) will allow and prepare students to take the more advanced Residential Plumbing module II. Topics include the following:

• Safety

• Plumbing Tools

• Leveling Instruments

• Mathematics for Plumbers

• Print Reading and Sketching

• Soldering, Brazing and Welding (metal/Plastic)

• Water Supply Systems • Plumbing Fixtures

• Piping Materials and Fittings

• Valves and Meters

• Water Heaters

• DWV Pipe and Fitting Installation

• Installing Fixtures, Faucets, and Appliances

• Plumbing Career Opportunities

• Plumbing History

Need more information: https://www.youtube.com/watch?v=MUnjY--wjdA&feature=youtu.be

Residential Plumbing, Module 2

Students will have the opportunity to learn the basic theory and hands-on skills to gain a solid foundational knowledge of residential plumbing necessary for an entry level Residential Plumbing Career. Topics include a review of the following:

• Safety

• Hydraulics and Pneumatics

• Rigging and Hoisting

• Mathematics for Plumbers

• Print Reading and Sketching

• Excavating

• Water Supply Systems

• Water Treatment

• Designing Plumbing Systems

• Preparing for Plumbing System Installation

• Installing Water Supply Piping

• Supporting and Testing Pipe

• Septic Systems

• Storm Water and Sumps

• Installing HVAC Systems

• Swimming Pools, Hot Tubs, and Spas

• Irrigation Systems • Remodeling

• Job Organization

Need more information: https://www.youtube.com/watch?v=MUnjY--wjdA&feature=youtu.be

Root Cause Analysis and Corrective Action

This interactive, one-day training program is designed to improve the problem-solving skills of all employee levels in any industry from health care and finance to human services and manufacturing by providing an understanding of the processes and techniques for root cause analysis and effective corrective action. The course presents the methodology and tools for determining the root cause of non-conformances, which allows for implementation of corrective action to prevent the problem from occurring again. Concepts will be reinforced through group workshop exercises. REGISTER: http://tcie.buffalo.edu/product/rca-jcc/

Notary Public

This seminar prepares individuals for the NYS test and provides a comprehensive view of the notary public office. Confusing laws, concepts, and procedures are clarified in plain English. Examples are provided to illuminate situations that the officer is likely to encounter such as avoiding conflicts of interest, maintaining professional ethics and much more. Tuition includes text.



Safe Workplace Electrical Practices—NFPA70E
This course is intended for employees who face a risk of electrical hazard from work they perform on equipment and circuits that are not totally de-energized. If lock out is not an option under 1910.333(a)(1) they also need to understand the electrical hazards present and how to incorporate safe work practices into the work they perform. This is not an NEC course, which describes acceptable electrical insulation, but rather a course to address current safe electrical work practices and how to incorporate the new NFPA 70 E requirements into your workplace.
10 Hour OSHA General Industry
This 10-hour General Industry training covers OSHA’s required curriculum for worker safety instruction, including: hazard identification, accident prevention and worker rights & responsibilities. This program is presented by an authorized General Industry Outreach Trainer and upon successful completion of the course participants receive OSHA’s 10-Hour General Industry Occupational Safety and Health Training card. The program will help companies reduce costly accidents and the risk of OSHA citations, fines and penalties by teaching employees to assess risk, improve safety awareness and prevent accidents. Course topics include: introduction to OSHA, Slips, Trips & Falls Protection, Fire Prevention/Egress/Emergency Action Plans, Electrical (Lock Out/Tag Out), Personal Protective Equipment, Hazard Communication (GHS), Machine Guarding, Ergonomics/Safe Lifting, and elements of an effective Safety & Health Program.


Communication Skills
Take this course and you will be able to identify key communication components, develop knowledge of the communication process, and demonstrate effective communication skills and effective listening techniques.
Delivering Employee Feedback
Delivering performance feedback is a critical managerial activity. Constructive and actionable feedback allows employees to continuously improve their skills, performance and productivity. The most effective supervisors are able to use feedback to address poor performance as well as increase outcomes across their entire team. This session provides an overview of the benefits of an effective performance management system and the performance lifecycle with a focus on collecting performance data and delivering constructive, actionable feedback. 1.The Performance Cycle: Feedback is one component of the overall performance cycle. Effective feedback must be delivered within the context of the overall cycle. 2. Performance Management Supervisory Activities: Overview of supervisory activities in each stage of the performance cycle. 3. Components of an Effective Feedback Discussion: Outline for framing the feedback discussions. 4. Avoiding Performance Review Traps: Employees do not always receive feedback in a positive manner. We will discuss tips to manage negative responses and maintain constructive focus.
Emotional Intelligence
Emotional Intelligence (EI) is a field of study that has many applications to organizational environments. EI includes an array of competencies and skills that help people become more proactive in their interactions with other people and less reactive to negative situations. In this class, participants will learn the EI model, assess their own level of Emotional Intelligence and then practice certain key competencies that have been identified as the key skills to becoming a more Emotionally Intelligent person. Along with learning about these key skills, participants will have the opportunity to look for applications of EI competencies in their own work environments.
How to Engage & Motivate Employees
Employee engagement is a critical component to retention, organizational productivity, and overall success. Engagement contributes to positive organizational outcomes such as increased customer service, reduction in lost time accidents, and decreased turnover. This three-hour session will target five key manager strategies to motivate employees and increase engagement to promote productivity and retention. The course will provide the background and rationale for the following five strategies as well as practical tips for implementing in any organization: 1. Two-way Communication; 2. Involve Employees; 3. Set Clear Objectives; 4. Performance Management; 5. Recognition.
Overcoming Workplace Negativity
Organizations with a cohesive and collaborative culture always achieve greater results. The greatest disruption of cohesion and momentum is conflict and negativity. As leaders, it is our responsibility to create an environment free of distraction that allows all contributors to have maximum impact. Join us for a three-hour interactive workshop designed to minimize negativity within the workplace. Attendees will take away practical methods to mitigate and resolve negativity in the workplace. • The concept of a “CorporateMIND” • Common disrupters • What do we do with a productive, yet negative employee? • Your role in creating a positive, empowering culture • Tactical takeaways
Productivity and Time Management
Effective time management allows you to be more focused on key tasks, be more organized, and feel less work-related stress to be more productive. There is no single right or wrong way to get organized and better manage your precious time. You must develop a system that works, but there are some tried and true techniques that can help you get started. This training provides insights into time management challenges, organizing solutions, improved time management planning, and thoughtful prioritization of tasks and goals to make you more effective in your work/life.