Workforce and Career Development
Root Cause Analysis and Corrective Action
This interactive, one-day training program is designed to improve the problem-solving skills of all employee levels in any industry from health care and finance to human services and manufacturing by providing an understanding of the processes and techniques for root cause analysis and effective corrective action. The course presents the methodology and tools for determining the root cause of non-conformances, which allows for implementation of corrective action to prevent the problem from occurring again. Concepts will be reinforced through group workshop exercises.
Lean Boot Camp
In any workplace, every employee can help reduce a company's overall costs and improve efficiency by decreasing and/or eliminating waste. This 18-hour course provides a foundation in Lean practices that are applicable every day, to any role, and are appropriate in any type of industry, from manufacturing and private-sector businesses to public service organizations. Through tips, tools, interactive discussion and hands-on activity, participants will leave with the basics to make meaningful performance improvements.
Take control of your own success by holding accountability at all levels including yourself. Eliminate non-value added activity and waste while increasing productivity. Learn tools such as collecting measurable data, proper use of five (5) why’s for root cause analysis, understanding ROI of staff, charts to track performance, 5S, creating action item lists and much more. Lean principles assist in creating operational standards for all business sections, not just manufacturing!
Increase Profit Through Accountability
This course is designed to aid leaders in taking control of their own success by holding people accountable at every level. Attendees will learn to understand value-added versus non-value-added processes, return on investment from staff, direct versus indirect labor hours and where profits go. This includes using the right charts to track performance, action item lists, process flow charts, work instructions, etc.
Preparing Customer Service Personnel for Optimum Performance
The challenge in today's world is keeping up with a fast pace while taking the time to treat your fellow employees, supervisors, and customers with the same respect. Learn why you should adopt the motto "the customer is always first" instead of "always right." Learn to manage your resources to reach optimum performance.
Find anything in your workplace in less than 30 seconds, find anything you need anywhere else in the facility—information, people, materials – in less than 5 minutes without talking to anyone, opening a book, or turning on a computer. Create a workplace that supports, rather than hinders, your success, and the success of your organization.
Critical & Creative Thinking
Visual Control Systems makes the needs and objectives of the physical workplace easily and quickly understood by everyone. This course includes a combination of classroom lecture, hands-on exercises, simulations, small group discussions and an actual shop floor application. Learn to create low cost visual devices that make procedures easy to follow, provide quick feedback, and make corrective action a part of everyone’s daily job.
Time & Stress Management
This course looks at the causes of time and stress management difficulties and offers concrete and practical solutions. By managing time more effectively, participants will be able to make a greater contribution to the organization’s goals–they will be more effective at work but will still be able to achieve a sensible work/life balance.
Civil Service Test Preparation
Would you like to be better prepared for a civil service examination that is being offered? Are you currently employed, but your job requires you to take a civil service exam? If you answered yes to either question, take this workshop where participants will familiarize themselves with effective strategies to perform well on civil service examinations. Topics covered include format of civil service exams, test taking techniques, and anxiety management.
This class provides an overview of blueprint reading fundamentals, including reading lines, views, dimensions & notes, the SI Metric System, Sections, Welding Drawings, Numerical Control Drawing Fundamentals, Geometric Dimension & Tolerance Systems, and Computer Graphics Technology, as well as sketching lines & basic forms, freehand lettering, and sketching pictorial drawings.
Hydraulics & Pneumatics
Participants receive a review of how and why Hydraulics and Pneumatics give mechanical advantage in systems and their design. Discussion and explanation of topics such as extension rate and retraction rate as it relates to the physics of the system. The course also covers items such as the basic hydraulic system, hydraulic valves, pneumatic systems, pumps, valving, cylinders & actuators, accumulators and system maintenance and troubleshooting.
Geometric Tolerancing & Dimensioning
This course introduces the system of Geometric Dimensioning and Tolerancing for design and manufacturing. The course begins with the history and purpose of the system. The class lecture includes sections on the symbols, guiding rules, datum reference frame, inspection procedures, assembly control theory, charts and formulas.
Learn to troubleshoot mechanical issues with equipment, initiate proactive procedures and how to maintain and conduct regular equipment inspections.
English As A Second Language (ESL) Level II
Do you have basic English language reading, writing and speaking skills? Would you like to improve your English language skills to help you communicate at work and in the community? This course is for high-level beginners who have a basic level of speaking, listening, reading and writing skills. Placement testing is provided to ensure students are in the correct level. No class on Nov 20 & 22. Two options for class time make it convenient to attend in North County.
Mental Health First Aid
Mental Health First Aid is a public education program that introduces participants to risk factors and warning signs of mental illnesses, builds understanding of their impact, and overviews common supports. This 8-hour course uses role-playing and simulations to demonstrate how to offer initial help in a mental health crisis and connect persons to the appropriate professional, peer, social, and self-help care. The program also teaches the common risk factors and warning signs of specific types of illnesses, like anxiety, depression, substance use, bipolar disorder, eating disorders, and schizophrenia. Mental Health First Aid is included on the Substance Abuse and Mental Health Services Administration’s National Registry of Evidence-based Programs and Practices (NREPP).
This seminar prepares individuals for the NYS test and provides a comprehensive view of the notary public office. Confusing laws, concepts, and procedures are clarified in plain English. Examples are provided to illuminate situations that the officer is likely to encounter such as avoiding conflicts of interest, maintaining professional ethics and much more. Tuition includes text.
New York State law requires that persons licensed in identified health professions who practice in NYS must complete approved course work or training regarding infection control every four years to meet their licensing requirements. Want to take this course online instead? Complete the Barrier Precautions reading/quiz program at your convenience. You must have basic computer skills, internet access, and email.
Electrical Safe Work Practices
Electrical Safe Work Practices This is an electrical safety class for everyone. Receive an introduction to OSHA Subpart S–Electrical Standards and the National Electrical Code. You will also learn about electrical safety related work practices, personal protective equipment, safe work practices for electricians and others and GFCI and battery operated tools.
Safe Workplace Electrical Practices—NFPA70E
This course is intended for employees who face a risk of electrical hazard from work they perform on equipment and circuits that are not totally de-energized. If lock out is not an option under 1910.333(a)(1) they also need to understand the electrical hazards present and how to incorporate safe work practices into the work they perform. This is not an NEC course, which describes acceptable electrical insulation, but rather a course to address current safe electrical work practices and how to incorporate the new NFPA 70 E requirements into your workplace.
Ergonomics is the science of designing or redesigning work to be compatible with the physical limitations and capabilities of workers. The objective is to have the job demand be less than the worker's capability. This program is designed to help individuals recognize how their anatomy was designed to move correctly and lift properly. The focus is on the individual and the lifestyle choices a person makes and how that affects physical health and strength. This course provides information to help individuals make good, healthy decisions and can be tailored to your company's specific needs. This program is designed to be highly interactive and gives participants a chance to experience what they learn.