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Workforce and Career Development

Professional Development

Smart Social Media for Small Business: A Business Over Bagels Event
We hear a lot about the value of social media marketing to a small business, but for many business owners, social media marketing is confusing, time-consuming, and difficult to track. Some dive in and try to do to much, while others do too little and become discouraged by the poor results. During this event, you will learn tools and techniques to become organized, focused, and successful with social media strategies. By the end of the session, you will have a full month of social media posts all planned out and the confidence to connect with your customers online.
Certified Lean Professional
This 39-hour course begins with a brief history of lean production and continues with value added and non-value added/waste identification, lean methodologies (lean principles, 5s, value stream mapping, pull systems), and key lean concepts: flow, workplace organization and visual management, quality, operational availability, material movement, employee environment and involvement, standardized work, mistake proofing, total productive maintenance, setup reduction, and cellular flow. Each session will feature a hands-on demonstration of lean tools utilizing subject examples provided from student-supplied projects from their respective workplaces. With the completion of a satisfactory project using lean tools and a passing exam grade, participants become Certified Lean Professionals. Specific dates: Mar. 1, 8, 15, 22, 29, & Apr. 5 class meets 9 a.m.-4 p.m. Apr. 27 class meets from 8:30-11:30 a.m.
Root Cause Analysis and Corrective Action
This interactive, one-day training program is designed to improve the problem-solving skills of all employee levels in any industry from health care and finance to human services and manufacturing by providing an understanding of the processes and techniques for root cause analysis and effective corrective action. The course presents the methodology and tools for determining the root cause of non-conformances, which allows for implementation of corrective action to prevent the problem from occurring again. Concepts will be reinforced through group workshop exercises.
Lean Boot Camp
In any workplace, every employee can help reduce a company's overall costs and improve efficiency by decreasing and/or eliminating waste. This 18-hour course provides a foundation in Lean practices that are applicable every day, to any role, and are appropriate in any type of industry, from manufacturing and private-sector businesses to public service organizations. Through tips, tools, interactive discussion and hands-on activity, participants will leave with the basics to make meaningful performance improvements.
Blueprint Reading
This course provides the students with essential knowledge for understanding the information found on blueprints. The relationship between prints and the quoting process, machine set up, part production, inspection and design changes are discussed. The rules governing the designed shape and labeling of a drawing are the main focus of this course. The student will complete exercises, design a print by reverse engineering principles and develop an original product. Book included.
English As A Second Language (ESL) Level II
Do you have basic English language reading, writing and speaking skills? Would you like to improve your English language skills to help you communicate at work and in the community? This course is for high-level beginners who have a basic level of speaking, listening, reading and writing skills. Placement testing is provided to ensure students are in the correct level. Two options for class time make it convenient to attend. *No class on Feb. 20-23.
Basic Bookkeeping
This is an introductory course for those without previous study in bookkeeping or accounting. The course will discuss the proper recording of business transactions, the principles of double-entry bookkeeping, bank reconciliations, journal and ledgers, the preparation of trial balances, financial reports and other basic accounting principles.
Bookkeeper Training Program
This program is designed for individuals who are interested in pursuing an entry-level position as a bookkeeper or who are in charge of keeping the books for a small business. The program includes training in: Basic Bookkeeping, QuickBooks and Microsoft Excel. Participants who complete all three courses in the program will receive a Certificate of Completion.
Notary Public
This seminar prepares individuals for the NYS test and provides a comprehensive view of the notary public office. Confusing laws, concepts, and procedures are clarified in plain English. Examples are provided to illuminate situations that the officer is likely to encounter such as avoiding conflicts of interest, maintaining professional ethics and much more. Tuition includes text.
Security Guard-8 Hour Training
This is an 8-hour course required by New York State as the first step in obtaining a security guard registration card from the New York State Department of State. The course provides the student with a general overview of the duties and responsibilities of a security guard. Topics covered in this course include the role of the security guard, legal powers and limitations, emergency situations, communications and public relations, access control, and ethics and conduct. The passing of an examination is required for successful completion of this course.
Introduction to Statistics
Take statistics from an unknown variable to a known quantity! Participants will explore ways to use relevant aspects of statistics in business and industry. Topics include data collection/classification, experimental design, displays of data, correlation, regression, curve fitting, confidence intervals, and statistical process controls. Other topics of interest to the participants may also be covered. Learn how to make data work for you! No prior statistics knowledge is required.
Communication Skills
Identify key communication components, develop knowledge of the communication process, and demonstrate effective communication skills and effective listening techniques.
Examination of the dynamics that exist in the workplace environment and what are the appropriate actions/responses will be covered: communication, working as a team, and understanding diversity.
Project Planning
Learn guidelines for a practical approach to planning, organizing, and implementing departmental projects in a time and cost-effective manner. Emphasis will be placed on the careful analysis, communicating and planning for intra- and inter-departmental impact.

Customer Service

Customer Service
This course helps professionals gain insight into customer behaviors and attitudes, and develop the necessary skills to build and maintain positive customer relations with both internal and external customers.

Speaker Series

American Terrorist
Lou Michel and Dan Herbeck were granted an exclusive interview of Oklahoma City bomber, Timothy McVeigh, during which McVeigh confessed. This led the team of reporters to author the book, “American Terrorist: Timothy McVeigh and the Tragedy at Oklahoma City.” The book written by Dan and Lou was based on more than 70 hours of Death Row interviews with McVeigh, and interviews with more than 200 other people. It reached #2 on the New York Times nonfiction bestseller list in 2001, and after the book came out, Dan and Lou were interviewed by journalists from all over the world, including Larry King, Diane Sawyer, Katie Couric, Wolf Blitzer, the late Tim Russert and more than 100 others. This promises to be a captivating presentation.
Leadership and Employee Engagement
Developing and nurturing trust within your organization will lead to more efficiency, improved teamwork and a better work environment. You will be motivated to assess and refine your leadership skills to further engage your employees who will further engage your customers. You will be introduced to 12 Ritz-Carlton leadership principles that will underscore how: Creating a written employee promise fosters trust and engagement; Developing authentic, caring and accountable leaders stimulates employee motivation; Cultivating trust by respecting and valuing employees will lead to a workforce that is more invested in helping your organization improve and grow; Committing to continuous improvement is the gateway to innovation.
Service Excellence Culture
By exploring the award-winning business practices of The Ritz-Carlton, you will discover how a service excellence culture results in engaged employees and customers. You will be guided through The Ritz-Carlton Gold Standards—the foundation of our iconic, global brand. You will also visit our key processes such as onboarding and empowerment that lead to legendary service and sustainable success. You will be introduced to The Ritz-Carlton road map for: differentiating your company from the competition by consistently offering service excellence; developing a customer-centric culture within your organization to drive brand loyalty; establishing robust operational systems in order to reduce mistakes and rework; ensuring customer engagement to further your brand’s recognition and reputation; and improving your employee engagement through service values and empowerment to reduce turnover.


Barrier Precautions
New York State law requires that persons licensed in identified health professions who practice in NYS must complete approved course work or training regarding infection control every four years to meet their licensing requirements. Want to take this course online instead? Complete the Barrier Precautions reading/quiz program at your convenience. You must have basic computer skills, internet access, and email. $45 For details: www.sunyjcc.edu/continuing-education. Click selection: online non-credit


Ergonomics is the science of designing or redesigning work to be compatible with the physical limitations and capabilities of workers. The objective is to have the job demand be less than the worker's capability. This program is designed to help individuals recognize how their anatomy was designed to move correctly and lift properly. The focus is on the individual and the life- style choices a person makes and how that affects physical health and strength. This course provides information to help individuals make good, healthy decisions and can be tailored to your company's specific needs. This program is designed to be highly interactive and gives participants a chance to experience what they learn.
CPR/AED/First Aid
This course provides the student with the basic background material and skills required to recognize and treat adult patients suffering from airway obstruction, respiratory arrest and cardiac arrest. Additionally, it includes a first aid component. Skills covered include care for a variety of medical, environmental and traumatic injuries.
OSHA 10 Hour General Industry
This 10-hour General Industry training covers OSHA’s required curriculum for worker safety instruction, including: hazard identification, accident prevention and worker rights & responsibilities. This program is presented by an authorized General Industry Outreach Trainer and upon successful completion of the course participants receive OSHA’s 10-Hour General Industry Occupational Safety and Health Training card. The program will help companies reduce costly accidents and the risk of OSHA citations, fines and penalties by teaching employees to assess risk, improve safety awareness and prevent accidents. Course topics include: introduction to OSHA, Slips, Trips & Falls Protection, Fire Prevention/Egress/Emergency Action Plans, Electrical (Lock Out/Tag Out), Personal Protective Equipment, Hazard Communication (GHS), Machine Guarding, Ergonomics/Safe Lifting, and elements of an effective Safety & Health Program.


Building Morale and Improving Performance
Motivating employees is one of the most important parts of your job. Productive, well-trained employees who work hard to perform at their best every day make an organization strong and successful. This session will focus on a variety of proven techniques for successfully motivating your employees to achieve company and department goals. You will look at what motivates employees to produce quality work. A variety of effective techniques will be identified to help you get peak performance from your employees; as well as ways you can encourage employees to grow and reach their highest potential.
Team Building
There are many views of what a team is and what constitutes “teamwork” in an organization. An emphasis is placed on how to develop successful teams and some of the pitfalls of a team initiative. Participants will learn: the essential components of a team environment; the role of supervisors/managers on the team; and how a team fits into the ongoing effort to improve the organization’s performance.
Top Grading Your Organization
Designed for all managers who are involved in the interviewing and selection process. 80% of selection decisions are based solely on the interview. Interviews are only 11% valid. The choices we make steer the course of our company. There is no more critical time in your career when you will add to or detract from the corporate mission than when you hire. Learn proven strategies and tactics designed to mitigate poor hires as we define the specific criteria for each open position, and develop a robust hiring process. Human Capital is the most valuable asset of any organization. Participants will learn fundamentals on how to enhance their teams. Learn a proven five step recruitment and hiring system.
This course is designed to help individuals launch a mentoring relationship with a subordinate or a co-worker, and keep it on track. An assessment helps participants learn if they are ready to step up to a mentoring opportunity. Group discussions and team activities engage those attending in a dialogue designed to build awareness of the mentoring process.
Dynamic Speaking Styles
It has been said that the majority of one's perceived ability comes from how he/she communicates. We also know that effective communication skills increase a person's influence on others and the ability to influence and motivate others is what leadership is about. This course will provide students that best practices used for effective communication and understanding.
Critical Thinking
Becoming skilled at making decisions and solving problems is critical in today's work environment. This course provides a process for solving problems, making decisions, and effectively implementing solutions.