Student Services at JCC »

The student development faculty and staff provide programs and services that encourage the growth of personal responsibility and self-direction. These programs and services are an integral part of the total educational experience.


The basic purpose of academic advisement is to provide sound and accurate academic information that will further a student's academic plan each semester. This is accomplished by assigning all full-time students an advisor in their academic area who will assist them with career planning, course selection, transfer college decision-making, and life goal setting.

To accomplish this mission, full- and part-time students meet periodically with advisors to review life and career goals, to assess movement toward these goals, and to discuss alternatives that will support goal acquisition. It is fundamental to the advisor-advisee relationship that students take responsibility for their own decision-making while faculty take responsibility for the necessary education to fulfill the role of advisor.

It is ultimately the student's responsibility to learn and know the graduation and program requirements for the degree being sought and to monitor progress toward fulfilling those requirements.

More details on academic advisement can be obtained through the counseling centers.

Continuing Education

JCC’s Center for Continuing Education, with full service offices in Jamestown, Dunkirk, and Olean, offers a broad spectrum of programs and services that JCC offers to its communities. It provides the public with an open door to lifelong learning opportunities in higher education, professional and vocational advancement, personal development, and cultural enrichment.

Through its Center for Continuing Education, JCC administers a diversified program that includes professional certifications, job-related skill development, and personal enrichment opportunities. Modestly priced seminars and workshops of varying lengths are open to people of all ages. Programs are offered year-round at times convenient for adults. Numerous online courses and programs are also available.

In addition to regularly scheduled public offerings, the Center for Continuing Education at JCC’s campuses and extension centers administers numerous programs designed to serve specialized groups in the community. These are offered in cooperation with and often at the request of industries, governmental agencies, businesses, labor, and professional associations.

Continuing Education Units

JCC offers Continuing Education Units (CEUs) for approved professional credit-free courses offered through the Center for Continuing Education. The CEU is a nationally recognized unit of measure for professional development used for career advancement. Each CEU is defined as 10 contact hours in an organized continuing education experience.

Customized Training

The Center for Continuing Education acts as a liaison between JCC and area businesses bringing both college and community resources together to meet the needs of business for training and technical assistance. Training needs assessment and customized skills development programs are provided to employees at all levels from entry to upper management. Technical assistance is available to help companies improve processes to remain competitive. Staff also assists companies to secure grant funds to support costs for training and technical services.

Extension Centers

JCC offers credit and credit-free courses at its extension centers. The North County Center has a “full service” office where students can receive academic and career counseling and financial aid information, do placement testing, and register for any JCC course regardless of where it is offered. Customized training and small business counseling services are available at the North County Center.

In addition to credit courses, the Warren Center also offers non-credit courses in personal enrichment, professional development, skill upgrades, and business and customized training.

Youth Programs

Courses oriented to youth are available at the Jamestown and Cattaraugus County campuses and North County Center. Individual courses and all-day camps are available, depending on the site. Examples include the popular Kids’ College for ages 8-12, Wee/Junior Kids’ College for ages 6-7, Tweens to Teens for ages 10-14, Innovation Academy for ages 11-14, and other programming as appropriate. 

Personal and Professional Enrichment Courses

Throughout the year JCC offers many short, non-credit courses in professional development, customer service, computer applications, basic skills, technology, and personal enrichment. Online courses are also available. Contact the Center for Continuing Education for a current course listing.

Small Business Assistance

The Small Business Development Center provides management and technical assistance to start-up and small businesses. For additional information contact the SBDC at 716.338.1024.

Library Services

JCC has two full-service libraries - the Hultquist Library on the Jamestown Campus and the Cattaraugus County Campus Library in Olean. Networked workstations in each campus library provide easy access to the libraries’ resources, the Internet, and Microsoft Office Suite. 

JCC’s libraries are committed to supporting the mission of JCC as a student-centered institution which embraces academic excellence and meets the learning needs of the college and greater community. As a full partner in the teaching/learning process of the college community, the libraries work with students, faculty, and the community to develop critical thinking and lifelong learning skills.

The goals of JCC’s libraries are to:

  • Acquire, produce, organize, and provide access to a collection of high quality resources which address the information needs of the college.
  • Provide instruction and services to students, faculty, staff and the greater community in the effective use of learning resources.
  • Seek and maintain partnerships that increase access to information, cultivate support for library collections and services, and strengthen the greater community.
  • Provide an easily accessible, user-friendly, and safe environment that fosters teaching and learning for both library users and library employees.
  • Contribute to the intellectual, cultural, and recreational pursuits of the college beyond the classroom.
  • Evaluate on a continuing basis all library services and activities.

The JCC libraries share a commitment to “acquire, produce, organize, and provide access to a collection of materials which reflect the needs of the college.” The present print collections exceed 80,000 book and media titles. In addition, the libraries maintain a growing collection of online resources available.

Classrooms located in each campus library include workstations for hands-on instruction and research activities. Wi-fi connections enable students to work from laptops and other portable devices, adding flexibility to the use of library resources. 

Students attending the college’s extension center in Dunkirk, NY are provided with library services and instruction through the Hultquist Library, the JCC libraries’ website, and the Ask Us 24/7 reference service. When visiting other SUNY campuses, all JCC students, faculty, administration, and staff are entitled to the same use of the campus library collection, and the same library services and facilities, as the library offers its own community, including borrowing privileges simply by showing their JCC student ID. This service is part of SUNY’s Open Access program. In addition, JCC students attending the Warren Center may take advantage of the resources and services at the Warren Public Library.

JCC’s libraries also participate in Academic Share, which provides students access to a number of private college libraries in the region.

Through participation in SUNYConnect, a joint initiative of the Office of Library and Information Services and the libraries of the 64 SUNY campuses, the JCC libraries are able to provide access to databases spanning the academic disciplines. Participation in SUNYConnect, as well as other consortial groups, allows JCC to provide a broader collection of information resources than would otherwise be possible.

A core component of SUNYConnect is ALEPH, a library management system that is used for both the administrative and research needs of each of the SUNY libraries. The JCC libraries adopted ALEPH in 2003. Its web-based catalog provides a simple searchable interface for identifying resources available in the JCC libraries’ collections.

The Hultquist Library and the Cattaraugus County Campus Library maintain periodical collections in both print and electronic formats. JCC’s libraries currently subscribe to more than 85 cross-disciplinary databases that provide full-text access to nearly 40,000 journals, magazines, trade publications, newspapers, and eBooks. Using their JCC logins, JCC students, faculty, administration, and staff can connect to the JCC libraries’ online resources from any Internet-connected computer, regardless of time or location.

In addition to providing access to a broad collection of print and online resources, the JCC libraries provide interlibrary loan services (ILL) via the OCLC Resource Sharing and Delivery network. ILL allows library users to borrow materials not owned by the JCC libraries from libraries throughout the world. 

JCC’s libraries provide full reference service to assist all patrons with research, database searching, and in locating materials on the library shelves. The reference staff provides assistance through one-on-one instruction, classroom instruction, workshops, and via e-mail or telephone. The reference librarians also maintain a growing collection of instructional guides on the JCC libraries’ website and LibGuide collection (

In addition, Ask Us 24/7 provides reference service 24 hours a day, 365 days a year.

The JCC libraries actively participate in a number of college-wide events as well as host several library-related events throughout the academic year. Students are encouraged to follow the JCC libraries’ blogs and Facebook page for announcements about upcoming library events and activities.

Manufacturing Technology Institute

The Manufacturing Technology Institute on the Jamestown Campus is a partnership between JCC and the Manufacturers Association of the Southern Tier. MTI focuses on the development and provision of training to support advanced manufacturing in the region. MTI houses several of the college’s accredited educational programs such as industrial equipment technology, mechanical technology, machine tool technology, and welding technology, as well as non-credit industry specific customized training programs. MTI’s mission is to provide services to businesses and individuals in the region in the form of hands-on manufacturing technical training and technology assistance. MTI’s vision is to be the premier manufacturing skills training provider in the region. MTI works in cooperation with the public and private education system to define and implement a clear pathway of manufacturing technology training from grade school to a graduate degree. MTI builds partnerships with both public and private sectors to support this vision.

The Manufacturing Technology Institute on the Cattaraugus County Campus in Olean provides advanced manufacturing programs and processes and features classrooms, specialized training space for machining and other industrial skills, light duty labs, and a computer-aided design lab.

Student Information

Student Records and Registration

Students enrolling in credit courses have secure internet access to their individual student records at JCC’s self-service BANNER student information system provides online access for grades and transcripts, placement test scores, enrollment verification, registration, financial aid, student accounts, and personal records. In addition, students can track their program completion progress in DegreeWorks and access their JCC e-mail account.

Currently, the items accessible by students includes: general student information (view/change address and phone number, e-mail address, directory profile, PIN, etc.); holds (library, immunization, academic, financial, FSA, accounts receivable); mid-semester (six-week grades) and final grades; unofficial academic transcript; registration status and add/drop courses; online registration; degree evaluation and “what if” analysis (“What if I changed my major?”); student tuition and fees account; enrollment certifications via a link to the National Student Clearinghouse; and placement test scores.

Release of Student Information

JCC complies with the Family Educational Rights and Privacy Act (FERPA) by maintaining the confidentiality of all student educational records. JCC accords all the rights under the law, regardless of age, to individuals who are in attendance at the college and have educational records.  No one outside the institution shall have access to, nor will the institution disclose any information from a student’s educational record without the consent of the student.

Within JCC, only those members acting in the student’s educational interest are allowed access to student educational records. These members include administrative personnel and faculty, within the limits of their need to know.

Additionally, FERPA does permit the release of directory type information without the written consent of students. JCC reserves the right to disclose, at its discretion, the following information:  names, permanent address, e-mail address, enrollment status, dates of attendance, class, previous institution(s) attended, major field of study, awards, honors, degree(s) conferred (including dates), and past and present participation in college activities. Students who wish the college to withhold such information must notify the registrar, in writing, prior to the start of each semester. Note: JCC considers students’ name and whether he/she is enrolled at the college as public information, essential to its operation. This, therefore, may be disclosed without restriction.

A copy of the FERPA document is on file in the registrar’s office and is available for review by students. Students who believe their privacy rights have been violated may file a complaint concerning alleged failure of the college to comply with the requirements of FERPA by contacting the Family Policy Compliance Office, U.S. Department of Education, 400 Maryland Ave., SW, Washington, DC 20202-5920.

Review of Student Records

FERPA provides students with the right to inspect and review information contained in their educational records; to challenge the contents of their educational records; to have a hearing if the outcome of the challenge is unsatisfactory; and to submit explanatory statements for inclusion in their files. Students wishing to review their educational records must make a written request to the appropriate dean listing the item or items of interest and following the process as outlined in the “Student Rights, Responsibilities, Regulations” appendix of the JCC Constitution of the Student Body.

Students may not inspect and review the following as outlined by law:  financial information submitted by their parents; confidential letters and recommendations associated with admission; records of instructional and administrative personnel which are in sole possession of the maker; records of someone employed by the institution; and records of a person after he/she no longer attends JCC, i.e., alumni records.

Official records are kept by JCC for the time limits as designated by state and federal mandates. After that time, they are destroyed. The registrar’s record of a student’s academic performance is retained permanently.

Student Affairs Committee

The Student Affairs Committee, comprised of JCC staff, faculty, and students, acts as an advisory board to the vice president of student development and chief diversity officer on matters related to the student development division, student governance, campus life, and student welfare. The committee’s functions include interpretation and effective communication of college policy, procedure, and practice as they pertain to students as well as to act as a conduit between student governance and administration in matters of student concern. The committee strives to increase connections between student resources across campus and works in conjunction with other standing committees to provide seamless resources and programs. Responsibilities of the Student Affairs Committee include, but are not limited to the following: annual selection of the SUNY Chancellor’s Award for Student Excellence nominees; review and update of the student constitution a minimum of every three years; and forming judicial appeal panels as needed and requested.

Student Success Seminar

To enhance the success of its students, JCC requires all first time, full-time students attending classes on campus to participate in the Student Success Seminar, a one-credit course taken during the first semester. The seminar helps students establish connections with other students and faculty, orients students to the college, and helps students develop the key academic and personal skills required of successful students. Part-time students are also welcome to enroll in the Student Success Seminar.

Transfer Advisement

Transfer agreements are available to assist students with transferring to selected transfer schools.

Students intending to transfer to four-year colleges and universities following graduation from JCC should make their intentions known as early as possible. A transfer counselor will assist students in obtaining information about the many colleges and universities which actively recruit JCC graduates. Faculty advisors will assist students in planning academic programs at JCC which conform to the requirements of transfer institutions. Barring any hold on a student’s record, students may send transcripts to the colleges or universities of their choice by visiting When necessary, faculty write letters of recommendation for qualified students.

The Counseling and Career Center staff on the Cattaraugus County and Jamestown campuses are available to discuss transfer alternatives.

Veterans Affairs

The veterans affairs coordinator assists veterans with questions concerning the application process. The coordinator processes enrollment certifications through the veterans affairs regional processing center. Assistance is also given to children, spouses, and survivors of veterans whose death or permanent disabilities were service connected. The veterans affairs coordinator is the liaison between the regional veterans affairs office and the veteran when various situations or policies need clarification. The coordinator's office is located in the financial aid office on the Cattaraugus County Campus and in the registrar's office on the Jamestown Campus.

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